Company Name: Acintyo Local Oriented Customer Applications Private Limited
Platform Name: Local Task Force App
This Privacy Policy governs the manner in which Acintyo Local Oriented Customer Applications Private Limited ("Acintyo", "we", "our", or "us") collects, uses, stores, shares, and processes information provided by you through your use of the Task Force Rider Application ("Application" or "Platform").
This Application is intended exclusively for Task Force Riders for the purpose of managing, tracking, and completing orders assigned to them in the course of delivery and operational activities.
Acintyo respects your privacy and is committed to complying with applicable laws and regulations relating to data protection, collection, processing, storage, and transfer of personal information.
Please read this Privacy Policy carefully. By downloading, accessing, or using the Application, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree, you must immediately discontinue use of the Application.
This Privacy Policy should be read in conjunction with the applicable Terms and Conditions governing the use of the Application.
Personal information is that information which can be used to directly or indirectly identify you. It includes de-identified data that, when linked to other information available to us, would enable us to identify you. Personal data does not include data that has been irreversibly anonymized or aggregated so that we cannot identify you through it, even in conjugation conjunction with other information.
"Sensitive Personal Data or Information" means Personal Information of any individual relating to password; financial information such as bank account or credit card or debit card or other payment instrument details; physical, physiological and mental health condition; sexual orientation; medical records and history; biometric information; any detail relating to the above as provided to or received by our Platform for processing or storage. However, any data/ information relating to an individual that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law shall not qualify as Sensitive Personal Data or Information.
By clicking "I Accept" while downloading or accessing the Application and/or by using the services provided through the Task Force Rider Application, you acknowledge and agree that you are voluntarily providing your personal information to us and consent to the collection, use, processing, and disclosure of such information in accordance with this Privacy Policy.
In accordance with the provisions of the Digital Personal Data Protection Act, 2023 ("DPDP Act"), you hereby provide your free, specific, informed, unconditional, and unambiguous consent to Acintyo to collect, process, store, use, disclose, and otherwise handle your Personal Data for lawful purposes connected with the operation, administration, and improvement of the Application.
You acknowledge that your Personal Data is processed for clear and specified purposes, including performance of contractual obligations, compliance with legal requirements, prevention of fraud, and for legitimate business operations of Acintyo.
You understand that you may withdraw your consent at any time by following the procedure communicated by Acintyo or by contacting us at the details provided under the Contact Information section. However, withdrawal of consent may result in your inability to access or use certain features or services of the Application.
Acintyo shall process Personal Data in a fair and reasonable manner, implement appropriate technical and organisational safeguards, and retain such data only for as long as necessary to fulfil the stated purposes or as required under applicable law.
You represent and warrant that all information provided by you is true, accurate, and complete, and that you are duly authorised to share any information that relates to a third party, including but not limited to an employer or customer, where applicable. We shall rely on your representation of such authority and shall not be required to independently verify the same.
In the event you do not have sufficient authorisation to share any such information, you agree that you shall be solely responsible for your acts and omissions, including the sharing of such information and any consequences arising therefrom. Acintyo shall not be liable for any claims, losses, or damages arising out of unauthorised disclosure or misuse of information by you.
We collect and process information strictly to the extent required for the proper functioning, security, operational efficiency, and enhancement of the Application.
a. Personal Information
We may collect the following personal details:
b. Location Information
We collect location data to enable order tracking and delivery operations, including:
Location data may be collected while the Application is in use, including during active delivery tasks.
c. Notification Data
We request permission to send notifications in order to:
d. App Usage Information
We may collect usage-related information, including:
The information collected is used for the following purposes:
a. To authenticate users and manage secure access to the Application
b. To assign, manage, and track orders handled by Riders
c. To generate and display order-related analytics relevant to the logged-in Rider
d. To send notifications regarding order updates, delivery status, and operational alerts
e. To monitor, maintain, and improve the performance and functionality of the Application
a. Riders can view analytics related only to the orders assigned to them
b. No data relating to other Riders or users is accessible
c. Analytics may include order counts based on different delivery statuses
Within the Application, Riders can:
a. View assigned orders
b. Accept assigned orders
c. Reject assigned orders by selecting applicable reasons
All actions performed within the Application are recorded for operational, audit, and compliance purposes.
a. Riders can view their profile details within the Application
b. Profile information is used strictly for identification and operational purposes
c. Riders may log out of the Application at any time
a. We do not sell, rent, or trade personal data to third parties
b. Data is shared only with internal systems and authorized personnel required for order processing and delivery operations
c. We may disclose information if required to do so by law, regulation, legal process, or governmental request
We implement reasonable and appropriate security measures to protect user data, including:
a. Secure authentication mechanisms
b. Role-based access controls
c. Encrypted communication where applicable
Despite our efforts, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
The Application may request the following permissions:
a. Location Permission: Required for order tracking and delivery operations
b. Notification Permission: Required to send order-related alerts and updates
Users may manage permissions through their device settings. Please note that denial of certain permissions may impact the functionality of the Application.
We retain your personal information in accordance with applicable laws, which means we keep your data for as long as necessary to provide you services and as long as your account is active as may be required under any law. We shall store your personal data for lawful purpose only.
a. Riders may log out of the Application at any time
b. Logging out clears active session data from the Application
We may update this Privacy Policy from time to time. Any changes will be communicated through the Application or by updating this Policy. Continued use of the Application after such changes constitutes acceptance of the revised Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:
Delivery Support Team
For any delivery-related assistance or support, please feel free to reach out to our Delivery Support Team by calling 📞 7780770342, or by emailing us at 📧 contact@thelocal.co.in. Our team will be happy to assist you with your queries and ensure a smooth delivery experience.
All deliveries completed through the Application require uploading image of the delivery and signature acknowledgment from the retailer upon receipt as part of delivery verification and record-keeping.